RETURN AUTHORIZATION REQUEST – DEALER/ASC

(Canada Only)

We want to make sure your experience with the RMA process goes smoothly and efficiently. Before proceeding with the online RMA, we kindly request you to double-check if the product is indeed defective. Occasionally, we receive products for servicing that are fully functional, and in such cases, please understand that our policy is to charge the estimate fee for the time spent processing and diagnosing a “No Fault Found,” even if the item is still under warranty. We truly appreciate your understanding and cooperation in this matter. If you have any doubts or require further assistance, please feel free to contact our friendly support team, and we’ll be more than happy to help.

Dealer Details
Customer Name*
First Last
Email*
Phone*
Company Name*
Account No.*
Billing Address
Address*
Street Address Address Line 2 City Province Postal Code
Shipping Address
*Leave blank if same as Billing Address.
Address
Street Address Address Line 2 City Province Postal Code
Unit Information
Number of units to return*
Unit #1
1) Brand*
1) Model and Colour*
1) Serial Number*
1) Warranty Repair*
- Yes
- No
1) Date of Purchase*
MM slash DD slash YYYY

* Date when the unit was purchased from JAM or was sold to an end-user, whichever is more recent.
1) Proof of Purchase*
Max. file size: 16 MB.
* Please attach a copy of the proof of purchase with the unit. You may also upload a picture or video showing the defect if applicable.
1) Ref # / Work Order #*
1) Problem Description*
Unit #2
2) Brand*
2) Model*
2) Serial Number*
2) Warranty Repair*
- Yes
- No
2) Date of Purchase*
MM slash DD slash YYYY

* Date when the unit was purchased from JAM or was sold to an end-user, whichever is more recent.
2) Proof of Purchase*
Max. file size: 16 MB.
* Please attach a copy of the proof of purchase with the unit. You may also upload a picture or video showing the defect if applicable.
2) Ref # / Work Order #*
2) Problem Description*
Unit #3
3) Brand*
3) Model*
3) Serial Number*
3) Warranty Repair*
- Yes
- No
3) Date of Purchase*
MM slash DD slash YYYY

* Date when the unit was purchased from JAM or was sold to an end-user, whichever is more recent.
3) Proof of Purchase*
Max. file size: 16 MB.
* Please attach a copy of the proof of purchase with the unit. You may also upload a picture or video showing the defect if applicable.
3) Ref # / Work Order #*
3) Problem Description*
Unit #4
4) Brand*
4) Model*
4) Serial Number*
4) Warranty Repair*
- Yes
- No
4) Date of Purchase*
MM slash DD slash YYYY

* Date when the unit was purchased from JAM or was sold to an end-user, whichever is more recent.
4) Proof of Purchase*
Max. file size: 16 MB.
* Please attach a copy of the proof of purchase with the unit. You may also upload a picture or video showing the defect if applicable.
4) Ref # / Work Order #*
4) Problem Description*
Unit #5
5) Brand*
5) Model*
5) Serial Number*
5) Warranty Repair*
- Yes
- No
5) Date of Purchase*
MM slash DD slash YYYY

* Date when the unit was purchased from JAM or was sold to an end-user, whichever is more recent.
5) Proof of Purchase*
Max. file size: 16 MB.
* Please attach a copy of the proof of purchase with the unit. You may also upload a picture or video showing the defect if applicable.
5) Ref # / Work Order #*
5) Problem Description*
Unit #6
6) Brand*
6) Model*
6) Serial Number*
6) Warranty Repair*
- Yes
- No
6) Date of Purchase*
MM slash DD slash YYYY

* Date when the unit was purchased from JAM or was sold to an end-user, whichever is more recent.
6) Proof of Purchase*
Max. file size: 16 MB.
* Please attach a copy of the proof of purchase with the unit. You may also upload a picture or video showing the defect if applicable.
6) Ref # / Work Order #*
6) Problem Description*
Unit #7
7) Brand*
7) Model*
7) Serial Number*
7) Warranty Repair*
- Yes
- No
7) Date of Purchase*
MM slash DD slash YYYY

* Date when the unit was purchased from JAM or was sold to an end-user, whichever is more recent.
7) Proof of Purchase*
Max. file size: 16 MB.
* Please attach a copy of the proof of purchase with the unit. You may also upload a picture or video showing the defect if applicable.
7) Ref # / Work Order #*
7) Problem Description*
Unit #8
8) Brand*
8) Model*
8) Serial Number*
8) Warranty Repair*
- Yes
- No
8) Date of Purchase*
MM slash DD slash YYYY

* Date when the unit was purchased from JAM or was sold to an end-user, whichever is more recent.
8) Proof of Purchase*
Max. file size: 16 MB.
* Please attach a copy of the proof of purchase with the unit. You may also upload a picture or video showing the defect if applicable.
8) Ref # / Work Order #*
8) Problem Description*
Unit #9
9) Brand*
9) Model*
9) Serial Number*
9) Warranty Repair*
- Yes
- No
9) Date of Purchase*
MM slash DD slash YYYY

* Date when the unit was purchased from JAM or was sold to an end-user, whichever is more recent.
9) Proof of Purchase*
Max. file size: 16 MB.
* Please attach a copy of the proof of purchase with the unit. You may also upload a picture or video showing the defect if applicable.
9) Ref # / Work Order #*
9) Problem Description*
Unit #10
10) Brand*
10) Model*
10) Serial Number*
10) Warranty Repair*
- Yes
- No
10) Date of Purchase*
MM slash DD slash YYYY

* Date when the unit was purchased from JAM or was sold to an end-user, whichever is more recent.
10) Proof of Purchase*
Max. file size: 16 MB.
* Please attach a copy of the proof of purchase with the unit. You may also upload a picture or video showing the defect if applicable.
10) Ref # / Work Order #*
10) Problem Description*
Terms & Conditions
Terms & Conditions*
- I have read and agree to the Terms & Conditions (below)
For questions related to this RMA, please email [email protected] or call at 877-526-5463

Terms and Conditions

Warranty Repairs:
Pursuant to the Manufacturer’s limited warranty, Jam Industries Ltd. (Jam) or its Authorized Service Centres, will repair or replace (at Jam’s sole discretion) the product free of charge if defective in material or workmanship. This Warranty does not include cleaning or regular maintenance of a product, damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Jam Authorized Service Representative. If the manufacturer’s Serial Number is removed or tampered with it shall be deemed abuse and all repairs shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the product must be delivered or shipped freight prepaid by the dealer/end-user to Jam Industries Ltd’s service department, together with a Canadian Proof of Purchase in the form of a Sales Receipt. When shipping or transporting the machine please refer to the Owner’s Manual for the proper packaging procedures. Improper packaging may cause severe damage to the product during shipping and will void the warranty.

Non warranty repairs:
For out of warranty repairs, an estimate will be provided only if the repair cost will be greater than $125. If an estimate is provided and subsequently refused an estimate fee of $75 plus applicable taxes and freight will be charged. Products sent to Jam Industries Ltd. to be serviced must be sent freight prepaid. No collect freight will be accepted. A confirmation email will be sent to you upon receipt of the product by Jam.

Return Material Authorization:
Once the RMA request has been validated an RMA number will be emailed to you. Please ensure the RMA number is clearly indicated on the outside of the box and on the return shipping label. Packages without the RMA Shipping Label affixed to the outside of the box may be refused and retuned at your expense or result in delays in processing your request. Note: This RMA is valid for 30 days only from the date the RMA number was emailed to you. Products must be received within this time frame or may be refused upon receipt and returned at your expense. Please allow one business day from receipt (24 hrs.) to process your RMA. If you would like to get an update on the status of your RMA, you may contact us at Tel: 877-526-5463 or email us at [email protected]
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RMA Dealers

RETURN AUTHORIZATION REQUEST – DEALER/ASC

(Canada Only)

Dealer Details

Billing Address

Shipping Address

Unit Information

Unit #1

Unit #2

Unit #3

Unit #4

Unit #5

Unit #6

Unit #7

Unit #8

Unit #9

Unit #10

Terms & Conditions