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FAQ

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FAQ

Answers to frequently asked questions about Erikson Consumer:

Dealers (Retailers)

Our product selection includes award-winning brands that can be found in all key national and regional chains, furniture / appliance and specialized independents. In terms of our offerings, our products include:

  • Lifestyle accessories and electronics from world renowned brands, with products ranging from bluetooth portable speakers, headphones, and soundbars, to mobile, health, and wellness accessories;
  • Superior home audio solutions including multi-room home audio, home theater systems, amplifiers and turntables;
  • World-class mobile audio products including powersport audio products, marine audio, car audio systems & subwoofers, amplifiers & component speakers, and car navigation devices.

Erikson Consumer serves three different markets which each have a designated division: home division, mobile division, and multimedia division. Learn more about our divisions here.

We are always happy to start collaborations with new partners and grow our ever-expanding dealer network! To become a dealer, just click here and fill out the form.

Please reach out to our customer support team who can assist you with all your requests by clicking contact us. If you are an existing customer, please reach out to your salesperson.

Users/Customers

As a Canadian distributor of audio solutions, we usually sell directly to dealers and retailers rather than end-customers. Think of us as the middle-man; as a user of our products, you will usually have to purchase your favorite products from a local retailer rather than directly from us! Our product selection includes award-winning brands that can be found in all key national and regional chains, furniture / appliance and specialized independents. In terms of our offerings, our products include:

  • Lifestyle accessories and electronics from world renowned brands, with products ranging from bluetooth portable speakers, headphones, and soundbars, to mobile, health, and wellness accessories;
  • Superior home audio solutions including multi-room home audio, home theater systems, amplifiers and turntables;
  • World-class mobile audio products including powersport audio products, marine audio, car audio systems & subwoofers, amplifiers & component speakers, and car navigation devices.

Erikson Consumer serves three different markets which each have a designated division: home division, mobile division, and multimedia division. Learn more about our divisions here.

If you are experiencing issues with a product, please review the troubleshooting guide, which is available on the brand’s website and usually through instructions in the box of your product. If that doesn’t work for you, our customer support team would be more than happy to assist you! Please find their information on the contact us page.

Depending on the product you have purchased, you can find the warranty of your product either on a warranty card that came with your product or on your receipt of purchase. If you are still having trouble finding the warranty of your product, please do not hesitate to contact our customer support team; you can find their information on the contact us page.

Erikson Consumer is proud of our in-house service and customer support teams that provide technical and repair support for customers. This support includes:

  • World-class qualified technicians equipped with the latest, leading-edge testing and analysis equipment
  • Select service centers across Canada
  • Stocking of replacement parts
  • Technical and customer support lines