FAQ
Answers to frequently asked questions about Erikson Consumer:
Dealers (Retailers)
What types of products do you offer?
As a Canadian distributor of audio solutions, we usually sell directly to dealers and retailers rather than end-customers. Think of us as the middle-man; as a user of our products, you will usually have to purchase your favorite products from a local retailer rather than directly from us! Our product selection includes award-winning brands that can be found in all key national and regional chains, furniture / appliance and specialized independents. In terms of our offerings, our products include:
- Lifestyle accessories and electronics from world renowned brands, with products ranging from bluetooth portable speakers, headphones, and soundbars, to mobile, health, and wellness accessories;
- Superior home audio solutions including multi-room home audio, home theater systems, amplifiers and turntables;
- World-class mobile audio products including powersport audio products, marine audio, car audio systems & subwoofers, amplifiers & component speakers, and car navigation devices;
- Selection of comfort essentials, featuring luxurious massage chairs for relaxation and premium refrigerators for convenience.Curated collection of musical instruments to ignite a passion for music, ranging from guitars to pianos.
Which geographic regions do you serve?
We proudly serve Canada as one of the country’s largest independent distributors of audio solutions.
What are the different categories at Erikson Consumer?
Erikson Consumer specializes in distributing products across five distinct categories, meticulously crafted to meet the diverse needs of our wide-ranging market: Multimedia, Luxury Audio & Custom Install, Home Comfort, Mobile Audio, and Musical Instruments. Learn more about our categories here
How do I become a dealer?
We are always happy to start collaborations with new partners and grow our ever-expanding dealer network! To become a dealer, just Click Here and fill out the form.
How can I request a quote for?
Please reach out to our customer support team who can assist you with all your requests. If you are an existing customer, please reach out to your salesperson.
Users/Customers
What types of products do you offer?
As a Canadian distributor of audio solutions, we usually sell directly to dealers and retailers rather than end-customers. Think of us as the middle-man; as a user of our products, you will usually have to purchase your favorite products from a local retailer rather than directly from us! Our product selection includes award-winning brands that can be found in all key national and regional chains, furniture / appliance and specialized independents. In terms of our offerings, our products include:
- Lifestyle accessories and electronics from world renowned brands, with products ranging from bluetooth portable speakers, headphones, and soundbars, to mobile, health, and wellness accessories;
- Superior home audio solutions including multi-room home audio, home theater systems, amplifiers and turntables;
- World-class mobile audio products including powersport audio products, marine audio, car audio systems & subwoofers, amplifiers & component speakers, and car navigation devices;
- Selection of comfort essentials, featuring luxurious massage chairs for relaxation and premium refrigerators for convenience.Curated collection of musical instruments to ignite a passion for music, ranging from guitars to pianos.
- Curated collection of musical instruments to ignite a passion for music, ranging from guitars to pianos.
Which geographic regions do you serve?
We proudly serve Canada as one of the country’s largest independent distributors of audio solutions.
What are the different categories at Erikson Consumer?
Erikson Consumer specializes in distributing products across five distinct categories, meticulously crafted to meet the diverse needs of our wide-ranging market: Multimedia, Luxury Audio & Custom Install, Home Comfort, Mobile Audio, and Musical Instruments. Learn more about our categories here
I am having issues with my product, who can help me with this?
If you are experiencing issues with a product, please review the troubleshooting guide, which is available on the brand’s website and usually through instructions in the box of your product. If that doesn’t work for you, our customer support team would be more than happy to assist you! Please find their information on the contact us page.
What is the warranty of my product?
Depending on the product you have purchased, you can find the warranty of your product either on a warranty card that came with your product or on your receipt of purchase. If you are still having trouble finding the warranty of your product, please do not hesitate to contact our customer support team; you can find their information on the contact us page.
Do you offer after-sales support for your products?
Erikson Consumer is proud of our in-house service and customer support teams that provide technical and repair support for customers. This support includes:
- Over 90 qualified technicians equipped with the latest, leading-edge testing and analysis equipment
- Select service centers across Canada
- Stocking of replacement parts
- Technical and customer support lines
