RETURN AUTHORIZATION REQUEST – END USERS
We want to make sure your experience with the RMA process goes smoothly and efficiently. Before proceeding with the online RMA, we kindly request you to double-check if the product is indeed defective. Occasionally, we receive products for servicing that are fully functional, and in such cases, please understand that our policy is to charge the estimate fee for the time spent processing and diagnosing a “No Fault Found,” even if the item is still under warranty. We truly appreciate your understanding and cooperation in this matter. If you have any doubts or require further assistance, please feel free to contact our friendly support team, and we’ll be more than happy to help.